Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. - Instantly download in PDF format or share a custom link. Key in lead data, record notes, set up automatic notifications for follow-up, and track pipeline progress. Acted as an implementation consultant for converting organizations from a legacy CRM platform to salesforce.com. This software searches specific keywords. Closely interacted wif R&D and product management teams to diagnose escalated issues. Managing a team of high performing analysts, administrators and developers leveraging the Salesforce technology and platform to halp clients transform their sales, service and marketing capabilities. Saved 700 hours per day across the global sales force. Salesforce developers are specialized software developers working with a program billed as the world's most popular Customer Relationship Manager (CRM). Good SEM & SEO understanding, Solid experience in supporting growth of a performance-driven business (eg: eCommerce), Excellent visual awareness as well as good copywriting /editing skills, Understanding of IT systems integration to ensure an organic growth of the LOreal digital ecosystem, To liaise with various parties effectively and appropriately whilst also working autonomously, Builds strong relationships with regional marketing teams so that they fully understand and execute Michael Kors customer marketing programs. Ensured effective sales funnel and efficient sales process of CRM. Skills : SEO Consulting, Social Media Marketing, Mobile Marketing. If no quant component at degree level then A level maths or equivalent, A good understanding of the luxury fashion industry, Outstanding execution skills with strong attention to detail, Outstanding work planning and time management skills: ability to prioritize, Excellent communication skills and confidence in presenting to and working with senior team members and external clients, A passion for numbers and outstanding analytical skills including, Develop overall global & regional strategies for email marketing that will drive increased consumer engagement and revenues, in particular focussing on opt-in/out rates, delivery rates, open rates, click-through rates, Drive the planning and implementation of email marketing campaigns to achieve targets, Implement a test & learn approach to challenge our existing activity, identify and recommend changes, and drive on-going performance improvement, Work with IT, Digital, and Procurement teams to develop and/or implement technology platforms that will help deliver BBCW email marketing activity more cost effectively and efficiently, Be the goto person for all email marketing questions; give guidance and support to regions, brands and products; develop strong relations with BBC PS; build contacts across the industry with suppliers; manage the relationships with our suppliers, Solid understanding of CRM applications throughout the customer lifecycle, Previous experience of working with Campaign Management tool is essential, Solid understanding of data segmentation and profiling techniques, Extensive experience in a management role is essential, Extensive experience in an email marketing role is essential, Significant experience in a global role is desirable, Help refine the CRM vision and strategy; a tool that will contain, analyze and provide key relevant information about our customers worldwide, Identify business requirements from Customer Experience, Retail and Performance Marketing teams, Identify data points and data feeds necessary to populate the CRM and build customer profiles, Work closely with the internal teams (customer care, architecture, analytics, performance marketing) to identify existing data feeds, and put together a strategy to collect the other ones, Work closely with the Customer Insights Manager and the rest of the Customer Experience Team to implement innovative initiatives to better the experience of our customers, powered by the CRM, Work closely with the Analytics to optimize the service levels of the Customer Experience and Shipping teams according to CRM information and profiles, Analytical; you understand deeply web analytics and you can derive models and insights from the data, Critical thinking ; you are able to connect dots and derive insights from various information sources, Self-managed; you thrive in environments where you have a certain degree of freedom. ), Ideal candidates will have certifications in Microsoft Dynamics CRM, Microsoft development technologies or MS SQL Server administration, Strong problem solving and troubleshooting skills with the ability to exercise mature judgment, Strong commitment to professional client service excellence required, Excellent interpersonal relations and demonstrated ability to build and lead teams, 3+ years experience with an enterprise-level marketing automation platform (ideally Pardot), Solid background in email analytics used to measure and optimize email marketing effectiveness, Experience managing and publishing content via content management systems including WordPress preferred, Define and agree an annual and quarterly CRM programme from business case through to implementation, Put an execution plan in place with key responsibilities & deliverables across the various teams within Ecommerce and more widely across the business, Partner with other departments to drive CRM activities across the retail estate alongside online, Use customer analysis and business intelligence to build communication strategies, Establish KPIs and customer segmentations as part of the CRM programme, Develop and establish an internal set of CRM best practices, Develop ROI reports of new and existing campaigns, Produce reports on KPI improvements & dynamics, Address freshness of Loyalty or CRM offering with creative introductions around customer tiering, Develop, foster & manage 3rd parties relating to CRM activity and technology, Own the development of the CRM Loyalty Tool across Superdry, Educate teams across the business on CRM benefits and scope, Partner business areas to understand requirements and introduce to the overall CRM programme, Investigate & recommend technology tools to improve the customer experience or the companys understanding of customer data & dynamics, Develop the brands ecommerce and CRM strategy to acquire and retain consumers while helping the brand boost market share across the board, Define and execute CRM projects including Automation/Triggers/Lifecycles and other process and infrastructure-related initiatives with each brand, Act as the primary liaison and customer champion, managing the CRM campaign schedule and planning for the Luxury Products Division, Own the EDM workflow and approval of communications in accordance with the CRM configuration defined, Utilise consumer data analysis in a process of continuous optimisation to better customer experience and drive incremental sales, Identify consumer insights and anticipate trends to develop and implement strong interactive and CRM strategies, Work with other departments (including Vendors, Legal and Marketing) to ensure successful execution of tasks, 6-8 years of customer marketing experience in a fast-paced, high-growth tech environment with a proven track-record of success leading teams of experienced marketers across multiple regions, Strong familiarity and passion for data-driven lifecycle marketing, customer marketing and retention, and testing frameworks at scale, Strong technical understanding of marketing and analytics technologies associated with the role, Additional experience with multiple marketing channels (paid, social, in-app marketing etc) with an eye for creative excellence preferred, Ability to influence a diverse set of executive stakeholders through compelling communications, Bachelors degree with high academics or equivalent experience, MBA preferred, Drive the creation and evolution of CRM product roadmap incorporating latest Salesforce.com innovations and working closely with key stakeholders to support business objectives, Guide Salesforce CRM product enhancements to deliver seamless Sales and Client Management Experience, Benchmark best practices and ensure deliverables are on target with organizational goals, Create and maintain product backlogs and user stories, discover customer and organizational needs, systems and operations requirements, customer rollout requirements, and usability, Tenaciously work through issue identification, resolution, documentation and communication, Quantify results through metrics and trend analysis, Understand and balance both the customer and the company requirements in building solutions, Extensive experience in CRM and Analytics with a proven track record of driving CRM strategy and implementing effective multi-channel collaboration, Experience with CRM solutions Salesforce (required), Strong customer orientation (internal customers and end-user customers), Previous experience working with remote teams is a plus, Use strategic vision to identify and develop new programs, Manage program budgets ($1M+), research initiatives and process improvement, 2 to 4 years experience in Direct Marketing/CRM including email programs, Demonstrated strong strategic, analytical and creative skills, Demonstrated ability to multi-task and deliver quality, timely work within deadlines, Financial literacy and strong project/campaign management skills, Ability to approach decision making from the Guest perspective, Ability to think out of the box and brainstorm new ideas, Strategically plan and tactically execute an Integrated Marketing Plan (IMP).ensure on-time delivery of approved materials, Devise strategies to drive online traffic to the Brand websites, Track conversion rates and making improvements to the website, Develop and managing the consumer and digital marketing campaigns, Oversee the social media strategy related to Brand strategy, Manage overall online Brand campaigns to raise Brand awareness, Improve the usability, design, content and conversion of the website, Responsible for planning/budgetary control of all digital marketing, Evaluate research, market conditions and competitor data, Review new technologies and keep the company at the forefront of developments in digital marketing, Design and launch the consumer campaigns utilizing the different digital platforms, Collaborate and work closely with different functions on developing the web-shops. ), Works with internal IT organizations, Lubricants business owners, third-party vendors, and other subject-matter experts to plan and drive the project through the lifecycle from visioning to deployment both in the US and globally, Evaluates, prioritizes, and plans project work, structures work in Agile, engages Business Champions to gather additional detail and resolves prioritization disputes to develop a prioritized backlog both during a project and for iterative development, Communicates effectively to a wide variety of stakeholders internally and externally to manage expectations and maintain alignment as projects evolve during the visioning and execution phases, Acts as a change management subject matter expert in collaboration with the Sales Enablement team to support sales process execution and CRM adoption. Successfully created and implemented marketing analytics package for corporate executive team. Salesforce Resume Samples (Analyst, Administrator or Dev) - zety ATS stands for Applicant Tracking System. Maximized recruiting effectiveness by leveraging multiple message channels to grow prospect interest. CRM Manager Resume Samples | QwikResume Worked with the sales team to present this product. Take notes on the keywords the company is using to describe the job so that you can . event and strategy planning, strategic positioning, calendar sharing, budget proposals, Proactively work with Marketing & Events to generate new business opportunities, partnerships and host events accordingly, Monitor and report on regional events, group appointments and networking and evaluate effectiveness of strategy and approach, Equip, coach, and motivate the team to deliver the sales targets for the Country, Deliver Burberry Private Clients initiatives to the team and roll-out as directed by the Head of Region, Ensure Consultants are adhering to associated policies and consistently delivering the Burberry Experience to clients, Work as the expert within Vail Resorts to implement multichannel marketing campaigns (email, DM, mobile), including pass sales, resort, hospitality, retail and reservation, and automated confirmations to drive sales, cross-sell, and up-sell, 5+ years experience in direct and/or email marketing. and present opportunities to management team, Responsible for overseeing database management & targeted loyalty campaigns, Managing Whistles email marketing campaigns, providing analysis and reporting, Driving competitions and digital promotions, Overseeing all new products to go live, supported by the CRM & Digital Marketing Coordinator, Manage and drive affiliate marketing and relationships with digital agencies, Working with the E-commerce team to drive sales and analyse KPIs, identifying opportunities, Continuously staying abreast of industry developments, Experience in Digital Marketing, Google Analytics, CRM and Email Marketing for Ecommerce, ideally within fashion or retail sector (GA & SmartFocus knowledge is preferable), Experience in driving a SEO and SEM strategy, Excellent organisational skills and ability to multi-task, Team player, sociable, remains calm under pressure and with a good sense of humour, Work closely with the appointed group-wide CRM Agency to help LOreal Poland become CRM best practice in the industry, Identify opportunities to profile & segment the database and generate actionable business-driving programs, Set clear KPIs to measure and optimize ROI of campaigns and actions implemented, Create well targeted email activity and opportunity to increase cross category purchase and frequency of purchase, Successful development of the existing on & offline CRM programs for the divisions, Ensure compliance of CRM activity with local legislation and data protection, At least 3 years of experience in the core areas of CRM, Project management certificates would be an advantage, Experience in global CRM solution implementation would be an advantage, Extensive knowledge of web, CRM campaigning and database management, Knowledge of data selection processes and strong analytical skills, Knowledge of email related processes (design, build, delivery), Knowledge of salesforce and Adobe Campaign systems would be an advantage, Oversee the production and timely implementation of all Database Marketing initiatives, including but not limited to, the Monthly Newsletter, NOIR Newsletter, Tier Expiration, NOIR Letdown, Vegas to Regional Cross-Property and Charter Services Air Program, Utilize and maintain a working knowledge of changing data access techniques and methodologies including any required query languages, computer systems, and applications for marketing database, Integrate e-mail with all marketing, websites and social medial channels, Implement campaign response tracking and continually strive to improve direct marketing response rates and lower direct marketing costs, Manage department financial data and assist in the development of the departmental budget, Survey competitor offers and local customers in order to understand competitive landscape, Coordinate marketing plans across gaming and non-gaming departments as necessary for Database Marketing projects, Implement marketing strategies for the Local Segment to drive gaming and non-gaming revenues, Coordinate and manage utilization of the promotional kiosks for Database Marketing initiatives, Other tasks as deemed necessary by the Marketing Director and/or VP, Excellent management, leadership, organizational and communication skills, Strong analytical, communication (both written and oral) and interpersonal skills, Outstanding organizational skills and the ability to manage multiple priorities simultaneously, Knowledge of Players Club, Tandem, SQL Server, Opera, Aprimo and Microsoft Office (Excel, Word, Access, and PowerPoint) is highly preferred, Ability to use good judgment in decision making, Ability to organize and present information in a meaningful manner, Extensive knowledge of the casino industry including administration, marketing, operations, and gaming regulations, Manage team of resources providing guidance on their work, managing workload effectively, and ensuring approach follows department and project standards, Partner with assigned business areas to understand their business processes, prioritize information needs, and translate business requirements into systems solutions, Document As-Is business processes and business requirements, Facilitate discussions with user groups on how streamlined processes and/or system solutions can help enable new business initiatives, Partner with assigned business areas to understand and prioritize information needs, and translate, Thorough understanding of software development lifecycle, Experience working with Finance, HR, Sales, Marketing and/or Services Organizations a plus, Calendar Planning/Management- effectively translate ongoing marketing projects, game releases and promotions into a weekly, segmented CRM calendar, Input on all customer lifecycle communications across all channels (email, website, SMS, push notifications, phone, direct mail, real-time messaging), Analyze and evaluate all campaign and promotion activity & results to come up with tests and areas of opportunity, Ability to learn and enhance execution of push and email campaigns within new campaign management tools, Write creative briefs for input to the design team, Campaign writing and ad Hoc customer service, Manage client program deployment and reporting from approval to program end; monitor programs throughout deployment to identify optimization and improvement opportunities, Work closely with client engagement team to understand content development and deployment timing, Coordinate campaign planning to provide insights and recommendations for upcoming deployments, Create campaign schedules based on approvals, key dates, and channel best practices, Understand client data requirements and reporting needs; fulfillment of data requirements throughout programs, Manage target lists from procurement to execution, plus participate in database management, Coordinate all channel activities based on client scope, Provide input on creative elements to improve campaign engagement rates, Analyze data for client programs and report program metrics on a regular basis, Provide insights and recommendations for improvement throughout the program, Perform regular testing and optimization activities to improve client program KPIs, Form critical relationships with client and agency partners to achieve program goals, Support business development team during sales process by sharing program insights and knowledge, Track team and individual accountability goals to ensure continual improvement in client program performance, 2-5 years of relevant experience in program and/or marketing management, Healthcare and/or pharmaceutical experience a plus but not required, Experience working with data and/or list management, University degree with relevant major (Marketing, Business, Communications, etc.
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