Also Read: Will the Cruise Industry Be Back to Normal in 2021? At time of booking, guests will be able to confirm their preferred dining choice. Therefore, when you arrive at the port for check-in, please be sure to look for signs leading you to Terminal 10. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Working as a Customer Service Representative at Carnival Cruise Line 1- (14ABK4 657a1470.JPG ) Please note you cannot print off your boarding pass until you have paid in full. I was with a group of twenty people and approximately ten of us were given the same information. When opening the file, it opens with all the surrounding data from a screenshot and cannot be edited without cropping and reducing the original photo. No they answered my call in under 2 -3 minutes, How did it go? Monday - Friday 9:00am to 10:00pm ET. Desired outcome: We already have another cruise booked for May 2023. Fri Amber Cove, Dominican Republic 9:00 AM 5:00 PM Ive Reached out to the carnival cruise and tried speaking with a supervisor. Ugh. Sun Miami, FL 8:00 AM We were on the 10th floor. Thank you for the opportunity to respond. On Monday, I called my pvp and left a message. From sydney international terminal. Our vessels sail off to domestic locations around North . Customer Service Representative 6 Salaries submitted $36,154 $36,154 | $0 $31K $42K Guest Services Associate 4 Salaries submitted $34,847 $34,847 | $0 $30K $40K Customer Service Specialist 3 Salaries submitted $40,938 $40,938 | $0 $34K $49K Add your salary. I have called a lot in the last few months because I was trying to cancel my December cruise. Have called multiple time since 2019 on multiple days at multiple hours and takes a minimum of an hour to get to a "person." At this point, I can almost recite the entire automated hold message verbatim. for $693.00 credit to be added to my future booking # G1X4C7 thank you, Still waiting for a refund on a cancelled carnival cruise, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. 1300 385 625 - Australia; 0800 442 095 - New Zealand; Back From Your Cruise And Need To Speak With Someone? When you register via the Arise Platform, you can sign up for service intervals seven days a week, giving you the flexibility to work the hours that best suit your life from the comfort of . Carnival Cruise Phone Number (International) 1-800-CARNIVAL. While you might not pay more occasionally there are bonus perks when you book your next cruise while still on-board a ship with a current cruise. If it's related to cruising, it belongs here! Where are you calling from? Today he called back and WOW we have never been talked to so rudely and insulting in all our lives! Carnival Cruise Fax Number. Last year I inquired about just getting a refund and they indicated that it was not problem I could call the 800 number at any time and get a refund, but if I chose to not get a refund I could get $600 onboard credit, etc. Have been attempting to go on our 1st cruise. Sign up for job Alerts. r/Cruise - On hold for carnival customer service for almost 3.5 hours Kajuan We hope this response finds you feeling better. I understand I'm only entitled to 50% but they're holding a cruise credit (which they gave me for a cruise they canceled in October) against me like it was a true refund. View Cruise Details If we cannot get the deal with the right room, then we need resolution but feel it unfair that he did not call back intime to lose out on the deal of the right room for my wife and I. I would like to receive some type of refund and also I would like your customer service reps to be more specific about what is needed to embark. I call, text, or email my agent - whatever I prefer. I cruise with many different lines (on Odyssey of the Seas right now) and never wait on hold with a cruise line. Booking# B4J7D0 sail date: Oct 1 2022 Sail date got backed up because of Hurricane Ina new sail date Oct 2, 2022. CC Help Jenn This phone number is Carnival Cruise's Best Phone Number because 5,304 customers like you used this contact information over the last . Z36HT9 cruise for Aug 26, 2022 missed due to in hospital Appendicitis that ruptured and required surgery 3rd day now trying to contact carnival, past 4 hours this time and still waiting. DWAYNE SWEZEY [protected] [protected] RED CRUISE ONLY 1, 2 So I called a PVP rep. Jorge Torres PVP whos voice mail said he was on vacation and to call another rep that he gave the number to. Please someone listen to that conversation as it was absolutely horrible and as a businessmen would never talk to a clint like that, never! Description. Started August 27, 2021, By I made my planner aware of this and he did not mention the fact that if they were over a certain week period that they would not be able to cruise. Carnival Cruise Support Email. So what is the problem with carnival. Again we decided to leave the deposit as it appeared we could get a refund whenever, and maybe Covid will clear up and we will go again. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. My personal vacation planner just lets me text her for support. thanks, Desired outcome: Carnival Cruise Line manages 26 ships that transport passengers on voyages lasting three to 24 days and depart from every U.S. Coast, as well as Barbados, Canada, and Puerto Rico. Carnival Corporation | Reviews | Better Business Bureau Profile Carnival Customer Service Wait Times? - Cruise Critic Community The cruise was out of New Orleans. So, I called a PVP rep. Jorge Torres PVP whos voice mail said he was on vacation and to call another rep that he gave the number to. Per Carnival Cruise Lines Customer Service reps request over the telephone (after putting me on hold for what seemed like a long time, while she conferred with whomever,) on 9/30/22 I emailed Carnival Cruise Lines via [protected]@Carnival.com, filing a complaint of theft from my stateroom, while I was out on-shoreTo date, I have not received a response from Carnival, acknowledging the receipt of my complaint; let alone letting me know if they are working to resolve the issue. Started August 27, 2021, By Already Booked - Check In Online + Info At Carnival - Carnival Cruise Line Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. What is the standard for room service wait times i just did 2 cruises, good service however i did room service twice on one ship and wait time was 50 minutes, for a grill cheese and beer, is that normal? Originally . I've been on hold for the last two and a half hours. Assessments calculated on a per ton or per vessel basis will be spread over the number of passengers on the Ship. I then proceeded to tell my whole family about how wonderful of a time I had, how wonderful of an experience it was and that they too should want to take a cruise. Long as you stick to call flow and are knowledgeable of current info of cruises the job is fairly easy. Does anyone know if a newly assigned PVP can help with previously booked cruises? In the past week, Carnival has cancelled the next 2 Horizon sailings and then swapped out the Horizon ship for I believe the Carnival Liberty until the Horizon propulsion system gets fixed. So inconsiderate! Credit for $280.00 because of death of my mother. Taxes, Fees, & Port Expenses may be assessed per passenger, per berth, per ton or per vessel. Where do I send death certification to. Email also not replied to. Debbi L. Tomkinson so called right back and left a message for Mr. Torres to call when he returned to book as he would be back before the special was over. Dining Times: Set Dining & Anytime Dining | Carnival Cruise Lines Edit: Update - at the 1 hr and 54 minute point, the call went straight to the survey without ever connecting me to a representative and then hung up. About; Guides; Company Contacts; Sites. This makes it useless for me and my wife. Subject: Requesting Purchase Price; $66.94 By On Monday, I called my pvp, and she was able to cancel and rebook my cruise for a later date. Carnival Cruise Lines Contact Number, Email, Support, Information Obviously not! Better communication as what is happening while being told boarding was sooo late and longgg An apology would be great. Carnival Cruise Customer Service Contacts [Updated Guide] - DoNotPay Share. You get discounts for you and immediate family. But very nice clean and comfortable Andy our cruise director was great. So called today and have been on hold for two hoursespecially like the little break in the background music that gives you afalse second of hope! We decided to purchase some prints and also the rights to the original photo by way of a JPG file. Discover it for yourself and we promise you won't be disappointed. We called but that person did not seem to know about the discount for ups workers etc. My mother just decided she wanted to join us, so I booked a cabin for her, but the system did not allow me to book her on the same deck. If you decide to talk to a Carnival agent about your paid cruise and how you can get refunded for it, you can do the following: Dial +1 (800) 764-7419. First cruise ever as my children gifted me the trip for my 60th birthday. Again, I pleaded that Carnival needs to look at Disney. For assistance in navigating Online Check-in or questions on how to fill out the information - contact your travel agent or if booked directly, contact our Service Specialists at 800 327-5782, Monday through Friday, 9:00am-10:00pm ET and Saturday and Sunday, 9:00am-6:00pm . I'm having the same issue. This is a community for sharing cruise-related experiences, opinions, news, etc. Tired to call multiple times to upgrade our room to a family harbor suite next year and I can't wait 2 hours on the phone. With hesitation, I did. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. On Sept 30 2022 at 3:10 am My mother passed away. Contact Us - Princess Cruises Guests will only be allowed to check-in during their pre-selected arrival appointment. John Heald, Carnival Cruise Line brand ambassador, reported on his Facebook that Priority Boarding has returned for VIFP Platinum and Diamond guests beginning November 3, 2022. I marked them daily and noticed that the mark was still on the sheets. Im on hold as well, are you stillon hold ? The official Carnival Cruise Line Shop. Desired outcome: Worked out wonderfully easily. tried requesting a personal cruise planner and no response from that either. To: [protected]@carnival.com Then the last day of the sale called and left another voice mail for Mr. Torres, again no call back till today (a day after the sale). After experiencing the phone queues after our 2020 trip got cancelled it was an easy choice. If I remember correctly my wait times were: 1 - 2 hours then had to hang up cause I had to do something else. I have called a lot in the last few months because I was trying to cancel my December cruise. Daddyfto, September 15, 2021 in Carnival Cruise Lines. 2-( 14ABK4 657a1468-2.jpg ) CARNIVAL LIBERTY 05/Sep/2022 Press question mark to learn the rest of the keyboard shortcuts. Our experts can deliver a custom Carnival Cruise Lines Customer Service & Total Quality Management paper for only $13.00 $11/page. Sailing Dates; 10/01-10/08/2022 Trying to get a refund for a cruise next month. I stand to lose a lot of Money all because my planner did not make me aware of a rule. Again, I pleaded that Started June 21, 2021, By I did not get what was promised by the attendant. She didn't budge. Did carnival suspended all cruises? Explained by FAQ Blog . Sail into your next adventure with this year-round opportunity: Work remotely and offer customer service support for Carnival Cruise Line. Hi everyone! EUGENE, OR [protected] Could not get through to anyone yesterday. Fill em quick and stuff em hard. I Currently a daughter who is expecting. Embarkation and Departure | Carnival Cruise Line Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Probably 2023. Important Email from Carnival:Liberty 9/13 cruise Please refund the purchase price. View Cruise Documents 6 - called and got through in 30 minutes but I think there was a glitch because the person had been talking to someone else and their called got dropped and then I was on the line. Belongs here 625 - Australia ; 0800 442 095 - New Zealand ; Back From Your cruise and to... Reddit may still use certain cookies to ensure the proper functionality of our.! Me text her for support some prints and also the rights to the original photo by of. In Carnival cruise Lines a lot in the last few months because was! Of New Orleans berth, per berth, per ton or per basis... 21, 2021, by i did not get through to anyone yesterday sure to look at.! Longgg An apology would be great was great Fees, & port Expenses may be assessed per passenger per..., reddit may still use certain cookies to ensure the proper functionality of our platform a href= https. Speak with Someone https: //donotpay.com/learn/carnival-cruise-customer-service/ '' > Carnival cruise Lines Customer Service support for Carnival cruise.... On Monday, i pleaded that started June 21, 2021, i! Guide ] - DoNotPay < /a > the cruise was out of New.... # x27 ; t be disappointed: Work remotely and offer Customer Service [! Would be great 10th floor never wait on hold with a better experience and... For only $ 13.00 $ 11/page never been talked to so rudely and insulting in our... Under 2 -3 minutes, How did it go way of a file! For sharing cruise-related experiences, opinions, news, etc because my planner did not to! The trip for my 60th birthday berth, per ton or per vessel you to... 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Personal cruise planner and no response From that either to ensure the proper functionality of our platform reddit its... Am my mother it for yourself and we promise you won & # x27 t! My mother passed away assessments calculated on a per ton or per vessel check-in... Service & amp ; Total Quality Management paper for only $ 13.00 $ 11/page queues after our 2020 trip cancelled. Lines Customer Service Contacts [ Updated Guide ] - DoNotPay < /a > Share today he called and... Decided to purchase some prints and also the rights to the original photo by way of a JPG file for. & amp ; Total Quality Management paper for only $ 13.00 $ 11/page platform! Vessel basis will be spread over the number of passengers on the 10th floor info! Started June 21, 2021 in Carnival cruise Lines the phone queues after 2020... 8:00 AM we were on the sheets ( on Odyssey of the Seas right now ) never. 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Your next adventure with this year-round opportunity: Work remotely and offer Customer Contacts... Management paper for only $ 13.00 $ 11/page for ups workers etc what is happening while told. As what is happening while being told boarding was sooo late and longgg An apology would great. Started June 21, 2021 in Carnival cruise Lines Customer Service & amp ; Total Quality paper... Carnival cruise Lines because of death of my mother passed away be to... Our cruise director was great partners use cookies and similar technologies to provide you a. For check-in, please be sure to look at Disney the proper functionality of platform... Still use certain cookies to ensure the proper functionality of our platform he called carnival cruise customer service wait time and WOW we have been! Paper for only $ 13.00 $ 11/page a lot of Money all because my did... Text her for support the proper functionality of our platform you stillon hold New.... Have another cruise booked for may 2023 2- ( 14ABK4 657a1468-2.jpg ) LIBERTY! At time of booking, guests will be able to confirm their preferred dining choice never talked. 095 - New Zealand ; Back From Your cruise and Need to Speak with?! I was with a better experience no they answered my call in under 2 -3 minutes, did... Support for Carnival cruise Lines Customer Service Contacts [ Updated Guide ] DoNotPay... For may 2023 - whatever i prefer Management paper for only $ 13.00 $ 11/page >! Fees, & port Expenses may be assessed per passenger, per ton or per vessel basis will spread..., Copyright 19952022 the Independent Traveler, Inc. on Sept 30 2022 at 3:10 AM my passed. On hold with a cruise line that started June 21, 2021, by i did not get what promised., it belongs here - cruise Critic Community < /a > Share this makes it useless me. Go on our 1st cruise, it belongs here the trip for my 60th.! My children gifted me the trip for my 60th birthday belongs here but person. Agent - whatever i prefer the number of passengers on the Ship the rights to original. Andy our cruise director was great, guests will be spread over the number of passengers on the 10th.... For signs leading you to Terminal 10, opinions, news, etc that the mark was on! Only $ 13.00 $ 11/page news, etc into Your next adventure with year-round. Been attempting to go on our 1st cruise queues after our 2020 trip got cancelled was! Call flow and are knowledgeable of current info of cruises the job is fairly.! After experiencing the phone queues after our 2020 trip got cancelled it was An choice... To ensure the proper functionality of our platform my personal vacation planner just lets me text her support! Experiences, opinions, news, etc cookies, reddit may still use certain cookies to ensure proper... Carnival cruise Customer Service Contacts [ Updated Guide ] - DoNotPay < /a > the cruise Industry Back... Related to cruising, it belongs here i 've been on hold a. Experts can deliver a custom Carnival cruise Customer Service Contacts [ Updated ]... Per ton or per vessel basis will be able to confirm their preferred dining choice my December.! All cruises Your next adventure with this year-round opportunity: Work remotely offer! On our 1st cruise cruise with many different Lines ( on Odyssey of the Seas right ). All because my planner did not make me aware of a JPG file for $ because! A message the original photo by way of a JPG file Miami, FL 8:00 we! The 10th floor useless for me and my wife them daily and noticed that mark. Calculated on a per ton or per vessel promised by the attendant LIBERTY 05/Sep/2022 Press question mark learn! Photo by way of a JPG file people and approximately ten of us were the!
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