Job Description. Guest Services Coordinator Job Description, Guest Services Representative Job Description, Guest Services Supervisor Job Description, Office Services Associate Job Description, Operates cash register, counting and remitting cash receipts, Sets up and closes down operation on designated days, Provides direction to staff in absence of supervisor, Coordinate staff scheduling with site management, Assisting customers with wine tasting and purchases, Conducting entertaining and informative tours of the winery, including performing structured tastings for tour groups, Providing exceptional and professional customer service, Use a computer-operated point-of-sale system and perform opening and closing duties, Providing dinner service in both formal and informal settings, Wine knowledge an asset but not necessary as training is provided, Years of customer service/retail experience preferred, A minimun of two years of call center and/or scheduling experience is preferred, Prior knowledge of outpatient pharmacy and/or hospital operations is preferred, Proficiency in Siemens, Call Center database and/or ACD telephone system, and Outpatient Pharmacy programs is preferred, Perform various Guest Services activities (floorwalk checks, workstation management, pack ups, delivery, pickup), Provide outstanding guest service in person or on the phone when answering questions and delivering information, Utilize a creative approach to resolve guests needs based on established techniques, policies and procedures, Ensure proper cash handling and gift card procedures are followed, Remain compliant with SOPs including uniform/grooming standards, Demonstrate exceptional safety standards when driving guests and/or operating attractions (ISC), Perform other duties or projects as assigned or requested, Greet and register clients, provide prompt and courteous service, and close out badges, ensuring clients have an exceptional stay, Provide information and assistance to all visitors and clients, Respond to client/visitors inquires and requests and resolve issues in a timely friendly and efficient manner, Training and/or certification in pharmacy or medical billing is preferred, Strong positive attitude towards customers and business, Able to stand, bend, and lift up to 55 lbs, Cross functional skillsets, supporting all aspects of daily operations from Training room set-ups, furniture moves, reception/switchboardsupport, data entry, caf stocking and maintenance, Ttrainable into high level tax processing production, Ability to achieve positive client relations and maximize client satisfaction, Ability to follow all company security procedures, Compliance with company apparel requirement at all times and maintain and clean work space, Assist with various administrative duties as assigned by the Security Director, Greeting visitors, answering phones, and directing calls appropriately, Previous corporate environment experience preferred, Sort and Typing correspondence, filing, copying, ordering supplies, data entry, word processing, sending and receiving faxes, sorting mail and other administrative tasks as assigned, Perform various Guest Services activities (meet & greet, inventory replenish, conference room set-up, job ticket creation, inserting, delivery, pickup), Verify customers' credit, and establish how the customer will pay for the accommodation as stated in the SOP, Clean and maintain all floor all equipment and facilities on floor support operations, Respond promptly and acknowledge all client needs, however busy and whatever time of day, Approve, decline and swap conference room requests in a timely manner, Ability to navigate databases and multiple screens to handle client/visitor requests, Computer skills and knowledge with basic keyboard familiarity preferred, Database and information maintenance support, Directly oversee and manage performance of a team of multi level full-time Guest Services Ambassadors, Grades 2 - 4, Serve as a consistent resource and Subject Matter Expert (SME) to the Guest Services team in all functional areas, with the ability to step in to support guest and check in processes if needed, Oversee (at least) one supplemental Guest Services Ambassadors Team Committee while leading from behind and driving impactful results, Plan and supervise cross-functional training of team members, Collaborate with peer two Associate Managers to ensure consistency and alignment across buildings to ensure we function and win as a ONE team, Complete quarterly Internal Communication reviews to ensure strong communication across stakeholders groups, Must present a clean, well groomed, professional appearance at all times, Must be able to perform physical tasks such as lifting, pushing moving patients, wheelchairs, Must be able to accommodate all customer areas in various locations of the hospital, Must be able to perform physical tasks such as lifting, pushing, moving patients, wheelchairs, , Lift up to 25 pounds ocassionally, Experience supporting cloud based systems & A/V equipment a plus, A special affinity for working with customers and a minimum of one year work experience in customer service, Contribute new ideas to engage and empower the team, Collaborate strategically with other Associate Managers on the team about compensation, merit increases, and promotions, Ability to drive solutions with many moving parts, while collaborating with Real Estate and Workplace services partners and stakeholders, ie/ Technology, Project Management, and Employees, Ensure timely completion of necessary administrative duties, Performs weekly operational walkthroughs of building, Works closely with Facilities Manager, Building Coordinators, Building Maintenance Engineers and Vendor Partners to ensure planning and execution of building needs are met, To ensure timely workflow to execute agreed upon SLAs, Oversee scheduling for assigned building to ensure seamless guest experience, Assist Manager of Guest Experience with special projects as needed, Responsible for monthly reporting to leadership in order to accurately anticipate future business decisions, Must be able to perform physical tasks such as lifting, pushing, moving patients, wheelchairs, , Lift 20~50 pounds occasionally and/ or 10 to 25 frequently and/ or up to 20 pounds constantly, Prior hotel, customer relations, or customer service experience preferred, Ability to deliver service in a courteous, respectful, and efficient manner preferred, Experience with typical office equipment (e.g., keyboard, printer, multi-line telephone with and without headset, copy machine), and wheelchairs preferred, Minimum of 1 year Meeting or Audio/Visual experience required, Superior keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred). Nobody wants to start their vacation with a grumpy receptionist during check-in. Guest Services Associate Job Description POSITION SUMMARY: The Guest Services Associate is a part-time, 25-hour per week position with benefits with the potential of full-time during performance runs and events. Candidates can check the table provided below to know the . A successful interview will lead to an aptitude test which is quite straightforward. However, always be back on time scheduled before the ship leaves. Hotel Site Book Now. What are the Requirements to Work on a Cruise Ship? These services may include reserving hotel rooms, airline tickets, rental cars, or cruise cabins. Hotel Managers. includes: Create a Resume in Minutes with Professional Resume Templates. The ideal guest service representative will have a GED or H.S. To assist international and domestic guests with the everyday activities on board maintaining guest relation standards and ensuring maximum guest satisfaction. They will flock to the guest services desk with any questions you can imagine. Among other applications, the Royal Caribbean cruise line replied to my call and I was hired as Guest Services Officer. The salary for a guest services associate can vary widely depending on your job history as well as what cruise line you apply to. This day is not as busiest as embarkation day but is certainly comes in second. Job Description: Guest Services Officers goal is to provide guest satisfaction. It's a challenging job, but one that can be incredible rewarding if it's done right. Hope one day i get my opportunity to come on board, We keep our fingers crossed, go for it! Top 5 front desk clerk interview questions with detailed tips for both hiring managers and candidates. Click on the links below to review the various cruise lines profiles, cruise ships details and photos: List any licenses or certifications required by the position: If you see Katarina (founder of this blog) at the Shore Excursion desk, go to her and she will wisely advise you! They work with customers over the phone, in person, or via email and strive to provide excellent customer service. Manage Settings Thank you in advance for taking a look at the list of responsibilities and qualifications. , Your email address will not be published. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Most receptionists onboard like the night shift because its quiet and you get your break during the day when the ship is in port. Believe me, if you had worked in hotels before, working as a Guest relations officer on a ship will be a piece of cake because there are no check-ins, no check-outs, no running the night (those who worked the night shift will understand). Job Description: Oversees the Customer Relations Manager, Financial Controller, and Shore Excursions Manager. Previous customer service experience is an asset. One requirement is that the receptionist be friendly and able to remain calm under pressure. The Hotel Manager is the supervisor of all of the departments under the Hotel Division on a cruise ship, which excludes the Deck and Engine. I have over 10 years of experience in the field and have worked in Mauritius, Switzerland, and Dubai before joining the cruise industry in January 2017. We look forward to reviewing your resume. The "Most Likely Range" represents . Guest Air Specialist Norwegian Cruise Line Holdings Ltd. 3.8 Remote in Orlando, FL Estimated $35.4K - $44.8K a year Full-time Monday to Friday + 2 Customer Service - Front Desk Rental Agent $16.50 + COMMISSI. Salary. By clicking I Agree, you accept our privacy policy. Not only do receptionists help provide information to direct guests around the cruise ship and check passengers in and out but they also answer many other questions that they have and are in charge of taking information about concerns and complaints. Its a small tropical island floating in the middle of the Indian Ocean, just a small dot on the worlds map.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'adventourbegins_com-medrectangle-3','ezslot_8',126,'0','0'])};__ez_fad_position('div-gpt-ad-adventourbegins_com-medrectangle-3-0'); I have worked in the cruise industry for 3 years and it has taken me to many places. You need to be the kind of individual that can adapt to change quickly and are self-motivated because things are fast-paced onboard. Maintain ongoing knowledge of property and its stores, restaurants, and events, Representing the winery at offsite events, Developing a familiarity with the individuals for whom you operate events, Ensure client satisfaction by effectively meeting the customer needs, Float on the floor to assist and recommend products to walk-in clients, Sell retail products to walk-in clients in order to achieve monthly sales goal, Amenities available to guests and help them feel welcomed and productive, Effectively deal with customers' issues and complaints, Maintain exceptional knowledge of Membership and ticket promotions, benefits, and prices, Demonstrate self-sufficiency, confidence, professionalism, and decision-making skills in service recovery (complaint) situations for the entire Resort, Operate computerized point-of-sale and order entry system with confidence to sell and troubleshoot tickets and Memberships, Prepares and serves food according to standardized practice, adhering to sanitary standards and health and safety regulations, Load, unload, stocking and selling of food and non-food items. You can read more in our cookie notice more information I agree. Essential Travel Items Every Crew Member Should Have! You are essentially the go-to person for everything shore excursion related. They must answer guest questions, resolve passenger complaints and provide front desk services. The duties and responsibilities of a cruise ship captain are outlined below. Opening and closing the store under the direction of the Supervisor. Failed to subscribe, please contact admin. Guest Services Average Salary and Benefits Starting salary for Guest Services is around $1900 USD per month, plus you can get some minor commissions on excursions that the team sells. In addition to their salary, many also receive benefits such as free or discounted travel, paid vacation days, and health insurance. Experience and Skills Required: Prior experience in the Customer Services Department of a cruise ship or a luxury hotel; Proficient with Microsoft Office. Get Alerts For Guest Services Associate Jobs. Additionally, dont forget to take time during your interview to stay relaxed. Learn about the key requirements, duties, responsibilities, and skills that should be in a guest service representative job description. Instantly Access Millions of Professionals. The Financial Controller manages credit card and cash transactions. This position oversees and trains the Front Desk Supervisor as well as the Night Manager/Auditor. The passion for adventure took me to apply for cruise jobs. Your job is to always be helpful in providing assistance to the guests in many different situations such as: Being able to think on your toes and being excited about what new and exciting challenges each day brings is key to success as a receptionist. Experience and Skills Required: Applicants should have a minimum of two years management experience in a luxury hotel or cruise line environment. The Guest Services provides assistance with the host of amenities including but not limited to: restaurants, fitness centers, conferencing spaces, event spaces, organic gardens, memberships, etc. Guest Services staff work for 8-9 hours. Top 5 guest service representative interview questions with detailed tips for both hiring managers and candidates. Discover Shipboard Opportunities 1 2 3 This role supports and carries out Near West Theatre's mission both behind the scenes and in public. Special Services Associate: Oct. 21, 2022: Disney Parks, Experiences and Products: Royal Caribbean has good caring for its working staff and has an excellent rewarding system. Giving examples of past positions with aspects that can be relevant to a receptionist job, experiences of how you have remained calm under pressure, and how you have helped customers in other customer service roles will go a long way in helping you get the job. Have fun! In addition to serving food and drinks, they are also responsible for cleaning up the dining area and setting tables. - Instantly download in PDF format or share a custom link. Learn about the key requirements, duties, responsibilities, and skills that should be in a front desk clerk job description. As with any job, the recruiter will want to know about any previous experience that you have working as a receptionist, common challenges faced in your position, and what you know about ship life and how you would be able to handle it. This position guides tours, provides dive and snorkelling instruction, and promotes rental equipment on the RCCL private islands. Usually, you will have 6 weeks unpaid vacation during which you get your next contract. Our Hotel Teams are the face of our ships - they are the heart and soul of our operations. In my blog, I share with you my insider tips & knowledge and about cruise ports, shore excursions, cruise destinations, and crew life onboard a cruise ship! You have to keep in mind that that working on a cruise ship comes with awesome perks, so make sure you take that into consideration. I especially enjoyed night shift because when youre done in the morning, you have the whole day ahead to yourself (if theres no crew drill happening where you might have half of the day). Front desk and phone duty shifts as required ensuring that the highest standards of customer service are provided. Cruise portsCrew membersDestinationsBlogAbout me, ContactPrivacy policyTerms and conditionsDisclaimer, We use cookies to improve your experience. Being a source of information to guests on various matters such as transport and restaurant advice. You will discover the different cuisines and amazing locations: have some foie gras on the French Riviera and if the itinerary has overnight stays, which on my side, I got to experience Venice, St Petersburg (Russia) and Ibiza by night. A Cruise that has a lot of port time, you can expect to work less since the majority of the guess will be off the ship. Responsibilities for guest services associate, Qualifications for guest services associate. The cruise ship receptionist must be not only professional but also highly courteous and willing to help guests with any problems that they may have. However, COVID-19 has severely affected the cruise industry and this salary increase is temporarily suspended. Having the basic required skills of the position is very important before you decide to apply for a cruise ship job, but recruiters also want to make sure you know what to expect from a cruise ship job. Experience and Skills Required: This person must have above average administration skills as well as a fast typist; must be proficient on computers with experience in Microsoft Office. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Good time management and organizational skills. SEEKING AN ASSISTANT GUEST SERVICES MANAGER FOR A LUXURY CRUISE LINE. Name: Sharon Waugh. Liked what you saw? Join us at sea and receive unique benefits and the opportunities for growth you need to live out your dreams. Experience and Skills Required: Candidates must have at least 50 scuba certifications that qualify for the PADI Open Water Scuba Instructor certificate. Being prepared will show to the recruiter that you have done your research and know that a life at sea is not a vacation. Assigning rooms and taking care of administrative duties. High School and Associate Degree This position is also called: Director of Hotel Services / Passenger Services Director (PSD), Executive Purser. Find Sameer on Linked Inif(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'adventourbegins_com-leader-4','ezslot_13',135,'0','0'])};__ez_fad_position('div-gpt-ad-adventourbegins_com-leader-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'adventourbegins_com-leader-4','ezslot_14',135,'0','1'])};__ez_fad_position('div-gpt-ad-adventourbegins_com-leader-4-0_1');.leader-4-multi-135{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:0!important;margin-right:0!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}, Im really interested in working in the guest representative team, because my duty is a hostess cashier in Constance Prince Maurice hotel in Mauritius. Security Guest Service Manager: Sep. 19, 2022: Aulani, A Disney Resort & Spa: You will work every day but each day you will get about 4 hours off which you can use on port days to go out and explore the area (this might depend on the time the ship docks and leave).if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'adventourbegins_com-large-mobile-banner-1','ezslot_6',132,'0','0'])};__ez_fad_position('div-gpt-ad-adventourbegins_com-large-mobile-banner-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'adventourbegins_com-large-mobile-banner-1','ezslot_7',132,'0','1'])};__ez_fad_position('div-gpt-ad-adventourbegins_com-large-mobile-banner-1-0_1');.large-mobile-banner-1-multi-132{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:0!important;margin-right:0!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}Photo courtesy of Sameer Hyderkhan. The Authors intention is to provide you with a personal insight into Guest Services Department job positions and guide you through his personal experience in working on cruise ships. Experience and Skills Required: Candidate should have at least one year experience of cash handling and customer service in a banking, cruise line or luxury hotel environment; Applicants must have a good understanding of exchanging currency; Additional languages such as Spanish, French, Italian, German, or Portuguese is preferred. Suggested article: 11 Things You Would Never Expect to Be Part of Your Cruise Ship Job. Other Job Titles: Printer (Princess Cruises), Guest Communications Officer (Disney Cruise Line). Search for available guest services jobs at DISNEY here. There are two ways to apply for a cruise job in the Guest Services department: Suggested article: Working on a Cruise Ship: How to Apply for a Cruise Ship Job? By being firm in your answers and knowledgeable about what you are signing up for, the recruiter will have a favorable view when it comes to the final decision. In my every day life, i deal with guest, and i really like it, it would be a great experience for me to form part of the team. - Can perform administrative duties to assist in ship's clearance, BAGS program etc. These are the busiest for the majority of the crew onboard, especially guest services. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. The consent submitted will only be used for data processing originating from this website. Job Description: The Documentation Officer is responsible for preparing documents for port authorities such as Customs and Immigration. We use cookies to ensure that we give you the best experience on our website. You should be able to keep your mind straight and focused to be able to help the guests accordingly. In the United States, the median customer support assistant pay is $28,049 per year or $13.49 per hour. A guest services associate specializes in providing front desk assistance to guests, usually in a hotel or similar establishment. You are typically in the center of the ship and are always surrounded by guests with many different issues that they expect you to solve. But once you complete everything, its a huge relief and by then you would have learned so much. The International Host also serves as a translator for public announcements and for communications between the Documentation Officer and customs and immigration officials. Set-up all conference rooms for new / continuing meetings Receptionists, also called Front Desk Attendants, Guest Services Host or International Hosts, are vital to every successful cruise. Special Offer Johannesburg, GautengContract. You are often the first face that guests see when they come onboard, which is one of the reasons that in this position one needs to be friendly, smiling, and happy to interact with anyone who needs assistance. Average Salary: $800 to $1,000 per month. include: Desired experience for Firstly, there is an initial interview for screening by a representative of the cruise companys Head Office. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Experience and Skills Required: This person must be very organized and able to work independently. Average Salary: $1,000 to $2,000 per month, Other Job Titles: Inventory Manager (Royal Caribbean, Celebrity Cruises), Hotel Storekeeper (Princess Cruises). Understanding exactly what the position entails and how you can set yourself apart from other applicants looking for the same job will help you stand out and possibly land this job on a cruise ship. They may have issues and concerns or they may simply have questions about their day. We look forward to reviewing your resume. We have included guest services associate job description templates that you can modify and use. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this. To assist international and domestic guests with the everyday activities on board maintaining guest relation standards and ensuring maximum satisfaction. Apply for cruise jobs with Professional Resume Templates and domestic guests with the everyday activities board... To live out your dreams associate job Description Templates that you can.. Matters such as free or discounted travel, paid vacation days, promotes. Covid-19 has severely affected the cruise companys Head Office keep our fingers crossed, go it! Questions with detailed tips for both hiring managers and candidates we and our may. 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